arionplay Privacy Policy – How We Handle Your Personal Data

1 Introduction

This Privacy Policy describes how arionplay ("we", "us", "the Platform") collects, uses, stores, and discloses personal information provided by players ("you") when you register for and use the arionplay platform at arionplay.vu.

By registering an account on arionplay, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described here. This Policy forms part of the arionplay Terms and Conditions.

This Privacy Policy applies to players accessing arionplay from the Philippines. If you have any questions about how your data is handled, contact the arionplay support team through your account or at the email address in the footer of this page.

2 What Data We Collect

arionplay collects personal data through the account registration process, ongoing account activity, identity verification, payment transactions, and your general use of the platform. The categories of data we collect include:

We do not collect sensitive personal data beyond what is necessary for identity verification. We do not collect data on ethnicity, religion, political views, or health conditions.

3 How We Use Your Data

arionplay uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity at registration and during KYC, and processing your login sessions securely.
• Payment processing: Facilitating deposits and withdrawals in Philippine Peso through bank transfer, GCash, Maya, and Philippine online banking channels.
• Platform operations: Delivering the games and services available on arionplay, including casino, live casino, sports betting, and eBingo.
• Fraud prevention and security: Detecting and preventing unauthorised account access, bonus abuse, money laundering, and other prohibited activity.
• Legal compliance: Meeting obligations under applicable laws and responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: Analysing aggregated usage data to improve the platform experience, game selection, and technical performance.
• Customer support: Responding to your support queries and resolving account or payment issues.
• Responsible gaming: Monitoring account activity to identify patterns consistent with problem gambling and applying responsible gaming tools where appropriate.

4 Who We Share Your Data With

arionplay does not sell your personal data. We share data only where necessary with the following categories of recipients:

Payment Processors

When you make a deposit or request a withdrawal, relevant financial data is shared with the payment processing providers facilitating your transaction. This includes Philippine bank networks, GCash, and Maya where you have chosen these as your payment channels. These providers have their own privacy and security standards.

Identity Verification Services

KYC identity documents and verification data may be processed by a third-party identity verification service provider. This is done solely for the purpose of confirming your identity before your first withdrawal. The provider is bound by confidentiality obligations and data security requirements.

Platform Technology Providers

arionplay works with technology service providers for platform infrastructure, game delivery, analytics, and customer support tooling. These providers access only the data necessary to perform their specific functions and are contractually prohibited from using your data for any other purpose.

Legal and Regulatory Authorities

arionplay may disclose personal data to law enforcement, government agencies, or legal authorities when required by applicable law, court order, or legitimate regulatory request. We will notify you of such disclosures where we are legally permitted to do so.

5 Data Security

arionplay applies a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, and destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the platform.
• Encrypted storage for sensitive data including passwords and payment details.
• OTP (one-time password) authentication for login sessions, adding a second layer of account protection beyond your password.
• Access controls limiting which arionplay staff can access player personal data, restricted to those with a legitimate operational need.
• Regular security reviews and monitoring for suspicious account activity.

While we take data security seriously, no online platform can guarantee absolute security against all threats. You are responsible for keeping your own arionplay account password confidential and for notifying us promptly if you suspect unauthorised access to your account.

6 Data Retention

arionplay retains your personal data for as long as your account remains active and for a reasonable period after account closure, as required for legal compliance, fraud prevention, and dispute resolution purposes.

Specific retention periods:

• Account registration data and KYC documents are retained for the duration of the account and for a legally required period following account closure.
• Transaction records are retained as required under applicable financial record-keeping obligations.
• Support communications are retained for a reasonable operational period for quality assurance and dispute reference.
• Technical and session data is retained in aggregated or anonymised form for platform improvement purposes.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised.

7 Your Data Rights

As an arionplay player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the arionplay support team through your account.

We will respond to all data rights requests within a reasonable timeframe. Some requests may be subject to identity verification before we can action them. Certain data may be exempt from deletion where retention is legally required.

8 Cookies and Tracking

arionplay uses cookies and similar technologies to support platform functionality and improve your experience. Cookies are small text files stored on your device when you visit the platform.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These manage your login session, language preferences, and security tokens. The platform cannot operate correctly without them.
• Analytics cookies: Help us understand how players use the platform – which sections are visited most, how long sessions last, and where technical issues occur. This data is aggregated and does not identify individual players.
• Functional cookies: Remember your preferences such as display settings and previously viewed game categories to improve your next session.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies will affect platform functionality and your ability to remain logged in.

9 Minors and Age Restriction

arionplay is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that an account has been registered by or on behalf of a person under 21, we will suspend the account immediately, void any associated winnings, and delete the personal data collected in connection with that account.

If you believe a minor has registered on arionplay, please contact our support team immediately through your account or via the support email listed on this page.

10 Changes to This Privacy Policy

arionplay may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform operations. When material changes are made, we will notify players through the platform or via the email address registered to their account.

The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the arionplay platform after an updated Privacy Policy has been posted constitutes your acceptance of the revised Policy.